Refund and Returns Policy

1. Refund Policy:

  • Refunds Eligibility: Refunds are only issued for products that are defective, damaged during shipping, or do not meet the specifications outlined on our website. We do not offer refunds for change of mind or buyer’s remorse.
  • Notification: If you believe you are eligible for a refund, please contact our customer service team within 7 days of receiving the product. You can reach us via email at customer_service@electronixhaven.com or through our online contact form.
  • Proof of Purchase: To be eligible for a refund, you must provide proof of purchase, such as your order number and details of the issue with the product.
  • Return Process: Once your refund request is approved, we will provide you with instructions on how to return the product. Please ensure that the item is returned in its original packaging and in the same condition as when you received it.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow up to 14 days for the refund to be processed and reflected in your account.

2. Returns Policy:

  • Returns Eligibility: We accept returns for products that are defective, damaged during shipping, or do not meet the specifications outlined on our website. Returns for change of mind or buyer’s remorse are not accepted.
  • Notification: If you need to return a product, please contact our customer service team within 14 days of receiving the item. You can reach us via email at customer_service@electronixhaven.com or through our online contact form.
  • Return Authorization: Before returning the product, you must obtain authorization from our customer service team. Unauthorized returns may not be accepted or processed.
  • Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
  • Return Condition: The returned product must be in its original packaging and in the same condition as when you received it. Any damaged or used items may not be eligible for a refund or exchange.

Contact Us:

If you have any questions about our Refund and Returns Policy, please contact us: